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Carthew Counselling Therapy in Reading, on the phone, and via web conference

Privacy Policy

This notice is to clarify why I need to collect your personal data and what I do with it.

The information you share with me is confidential and not shared with any third party unless I receive implicit consent from you or for legal reasons.
Your information is safeguarded, stored and processed in line with GDPR regulations.

When you supply your personal details to me, when we communicate by email, take notes in session, this information is stored and processed for 3 reasons in line with General Data Protection Regulation.
I need to collect personal information in order to provide you with the best possible service. Your requesting therapy and my agreement to provide that care, constitutes in law an (unwritten) contract.
I have a legitimate interest in collecting this information, because without it I couldn’t practise professionally and safely.
I keep records of your contact information because I may need to contact you to confirm or cancel appointments, this is a legitimate interest.


I have a professional obligation to keep your records for 6 years after your last appointment after this time I will delete all information kept on you.
You have a right to see what personal data of yours I hold. I am legally required to respond to any request from a client to see their personal data within 30 days.

If you have a concern that I am mishandling your data in any way, you have a right to complain. Please first raise your concern with me as would hope to be able to resolve any concerns. However you can raise concerns with the information Commissioners Office on www.ico.org.uk/concerns


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